Empire Pool & Patio

empire-pool-and-patio-logo

Contact Info

Address

West Kelowna, BC

 

Business Description

PoolWorx Inc. 
 

PoolWorx Inc. is a locally owned and operated pool and hot tub service company based in West Kelowna, proudly serving the Okanagan region. Formerly known as Empire Pool & Patio Ltd., we recently rebranded to better reflect our focused commitment to professional service, long-term client relationships, and excellence in water care.

Owned by Candace and Max Rivard, PoolWorx Inc. is built on hands-on experience, a strong work ethic, and a deep understanding of both residential and commercial pool systems. As a husband-and-wife team, we combine operational organization with technical expertise to deliver dependable, high-quality service to every client.

Our Core Services

We specialize in:

• Weekly, Bi-Weekly and seasonal pool maintenance

•Pool service and water care

• Hot tub service and water care

• Equipment repairs and troubleshooting

• Heater installations and upgrades

• Pump, filter, and automation system repairs

• Pool openings and closings

• Major pool renovations

• Vinyl liner replacements

• Strata and commercial maintenance contracts

Our team is Certified Pool Operator (CPO) trained and committed to maintaining safe, balanced, and properly functioning systems. We focus on preventative maintenance to help clients avoid costly repairs and extend the life of their equipment.

Retail Chemicals & Professional Water Testing
PoolWorx Inc. supplies professional-grade pool and hot tub chemicals directly to homeowners, offering expert guidance on proper dosing and product selection.
For added convenience, we provide mobile on-site water analysis services for clients who prefer professional evaluation without transporting water samples. Our testing includes a full balance review, system observation, and clear recommendations.

Who We Serve

• Residential homeowners

• Strata communities

• Property managers

• Commercial facilities

• Vacation properties

We understand the importance of reliability, especially during peak season. Our clients value that we show up, communicate clearly, and stand behind our work.

Our Approach

We believe pool ownership should be enjoyable—not stressful. We take the time to educate our clients, provide honest recommendations, and offer practical solutions that fit their needs and budget.

As a growing company in the Okanagan, we are intentionally building a strong service foundation with a long-term vision. Our focus is quality over quantity, relationships over transactions, and growth that allows us to serve our community with integrity.

When you work with PoolWorx Inc., you are partnering with local business owners who stand behind their work and care deeply about their reputation in the community.